Last Updated: [1 st Jan 2024]

Viable Thoughts Private Limited (“we,” “us,” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.viablethoughts.com, or any related media form, media channel, mobile website, or mobile application (collectively, the “Site”). Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site.
1. Changes to This Privacy Policy
We may update this Privacy Policy at any time and for any reason. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to review this Privacy Policy periodically to stay informed of updates. Continued use of the Site after any changes will constitute your acknowledgment and acceptance of the revised Privacy Policy.
2. Information Collection and Use
Personal Information: We collect personally identifiable information, such as your name, address, email address, and phone number, as well as demographic information like age, gender, and interests. This information is provided voluntarily by you when you register on the Site or participate in activities like online chats or message boards. While you are not obligated to provide personal information, refusal to do so may limit your ability to use certain features of the Site. 
Log Data: We collect Log Data, which includes information such as your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other statistics. We may use third-party services, like Google Analytics, to collect, monitor, and analyze this data.
Cookies: We use cookies to collect information and enhance your experience on our Site. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, refusing cookies may affect your ability to use some features of our Service.
3. Service Providers
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or help us analyze how our Service is used. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
4. Security
We prioritize the security of your personal information. However, please remember that no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
5. Links to Other Sites
Our Site may contain links to third-party sites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
6. Children’s Privacy
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete it from our servers immediately.
7. Compliance with Laws
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
8. Your Consent
By submitting data to us or using the Site, you consent to our use of your data as outlined in this Privacy Policy. By using the Q&A, Quizzes and other content on our platform, you acknowledge that you have read, understood, and agree to be bound by this terms & conditions.

 

If you have any questions or concerns about this Privacy Policy, please contact us at info@viablethoughts.com.

Updated on: 1st Jan 2024


Please read these terms of use (“Terms of Use,” “Agreement”) carefully before using www.viablethoughts.com (“Website,” “Service”) operated by Viable Thoughts Private Limited (“us,” “we,” “our”).
1. Conditions of Use
By accessing and using this Website, you certify that you have read, understood, and agree to comply with this Agreement. If you do not agree to these terms, please do not use the Website. Viable Thoughts Private Limited grants access to this Website and its services only to those who accept its terms.
2. Privacy Policy
Before continuing to use our Website, we advise you to review our Privacy Policy to understand our data collection practices. This will help you better understand how we handle your information.
3. Intellectual Property
All materials, products, and services on this Website are the property of Viable Thoughts Private Limited or its affiliates, including all copyrights, trademarks, trade secrets, and other intellectual property rights. You agree not to reproduce, redistribute, or use any part of our intellectual property without explicit permission. By uploading or publishing content on this Website, you grant Viable Thoughts Private Limited a royalty-free, non-exclusive license to display, use, copy, transmit, and broadcast such content. For intellectual property claims, please contact us to resolve the matter. 
4. User Accounts
When you register for an account, you agree to provide accurate information and to keep your account information secure. You are responsible for all activities under your account. If you suspect any security issues with your account, notify us immediately. We reserve the right to terminate accounts, edit or remove content, and cancel orders at our discretion.
5. Accuracy of Information
While we strive to ensure that the questions and answers in the question bank are accurate and up-to-date, we cannot guarantee their completeness or accuracy. Users are advised to cross-check and verify information from other reliable sources. Any reliance you place on such information is strictly at your own risk. The Q & A, Quizzes and other content is provided for educational purposes only. It is designed to supplement your studies and to aid in your understanding of various subjects. It is not a substitute for professional instruction or guidance.
6. Limitation of Liability for Q & A, Quizzes and other content
In no event will Viable Thoughts Private Limited, its officers, directors, employees, or agents, be liable to you or any third party for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Q&A content, including but not limited to any errors or omissions in the Q&A content, loss of data, or any other loss or damage of any kind incurred as a result of the use of the Q&A content. By using the Q&A content on our platform, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.
7. No Warranties
This Website is provided “as is” without any warranties, express or implied. Viable Thoughts Private Limited does not guarantee the accuracy, completeness, or reliability of the materials on this Website. Nothing on this Website constitutes professional advice.
8. No Guarantee of Results
Using the question bank does not guarantee any specific results in your studies or assessments. The effectiveness of the question bank depends on various factors, including how you use it and your overall study habits.
9. Limitation of Liability
Viable Thoughts Private Limited, including its officers, directors, and employees, will not be liable for any damages arising out of or in connection with your use of this Website. This includes direct, indirect, incidental, consequential, or special damages.
10. Indemnification
You agree to indemnify and hold Viable Thoughts Private Limited and its affiliates harmless from any legal claims or demands arising from your use or misuse of our services. We reserve the right to select our own legal counsel.
11. Limitation on Liability
Viable Thoughts Private Limited is not responsible for any damages resulting from your misuse of the Website. We reserve the right to modify this Agreement at any time. This Agreement constitutes the entire understanding between Viable Thoughts Private Limited and the user, superseding all prior agreements.
12. Governing LawThese terms of use are governed by and construed in accordance with the laws of Indian Jurisdiction. Any disputes arising from this terms of use or the use of the Q&A, Quizzes and other content will be resolved in the courts of Bengaluru Jurisdiction.

Updated on: 1st Jan 2024

As a registered user, if you wish to cancel a confirmed enrolment, either prior to or after the commencement of the course, then you can send a formal request to our concerned team.

We will initiate any refunds due pursuant to the Payments Terms. Refund entitlement is calculated on the total fees due under the contract, less the applicable non-refundable registration fee. Our ability to refund the Course Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy.

If in case we cancel confirmed enrolment made, we will refund the Course Fees paid by the student for such enrolment. The refund amount shall not exceed the total amount paid by the student.

We reserve the right to postpone/cancel a course because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.) In case of such cancellation or postponement, amount paid towards fees will be refunded to the student after excluding transaction charges.

Refunds: Duplicate payment

Refund of the duplicate payment made will be processed via the same source (original method of payment) in 10 working days post intimation by the student.

Note: All refunds will be processed within 30 working days after the refund request is approved by us.

Rescheduling Policy:

In case we reschedule the course, the options available to the students are:

1.      100% refund, if the rescheduled dates do not fit into the student’s schedule.

2.      The student would have the privilege of rescheduling and attending a class in future on any date of a scheduled course. A credit note will be issued for balance amount.

Timeline and Days:

In case of wrong payment, additional payment or cancellation the refund process will be initiated within 7-10 working days.

All refunds will be processed within 30 working days after the refund request is approved by us.

Refund Policy for Quizzes, Practice questions/ Assessments/ Q& A on platform:

  • No Refunds:
  • We do not offer refunds for purchased Quizzes, Practice questions/ Assessments/ Q& A.
  • Non-Refundable Items:
  • All assessment questions, whether used or unused, are non-refundable.
  • Subscription-based services or bundled packages are also non-refundable once purchased.
  • Technical Issues:
  • If you encounter technical issues, please contact our customer support team for assistance, but note that this does not guarantee a refund.
  • Contact Information:
  • For any questions or concerns regarding this no-refund policy, please reach out to our customer support team or email to learn@viablethoughts.com

By using inbuilt Practice Q&A / assessments on our platform, you agree to this no-refund policy. We reserve the right to amend this policy at any time.

Refund policy for live classes by Service Process Stage

The customer cannot cancel his/ her enrolment after completion of two classes of the course that he/she enrolled for. This is applicable for all course with duration more than 3 Months.

For shorter duration courses which are less than equal to 3months, cancellation is not allowed. 

If we receive notice of withdrawal from a student within first two classes of the enrolled course or within 10% of the period of instruction specified in the course duration, whichever is lower, we may retain 25% of the total fees paid. 

If the student attends classes for more than two weeks or more than two classes of the enrolled course or accesses more than 10% of the course content, whichever is lower, then entire fee has to be paid.

In case, the student has not paid the fee, then he will have to pay the due amount as per the number of classes attended for that particular course.

For short term courses with duration less than or equal to 3 months, there will not be any refund of fees paid. However, based on then existing enrolment status and availability of seats in other similar short-term courses, student may be offered to take up any other short-term course being offered during the same time period.

Refund alternatives

The customer is entitled to an equivalent value company credit in case he/she qualifies for a refund of the service, if he/she chooses so.